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Last updated: September 2026 · Compliant with Consumer Protection (E-Commerce) Rules, 2020
At InfraQuip Technologies India Private Limited, we strive to provide complete transparency in our subscription billing and digital marketplace services. This policy outlines when and how refunds and subscription cancellations are processed.
InfraQuip offers tiered monthly and annual subscription plans (e.g., Vendor Pro, Contractor Business) that unlock listing slots, verified badges, and unlimited RFQs.
7-Day Cooling-Off Window: If you upgrade to a paid subscription and are unsatisfied for any reason, you may request a 100% full refund within 7 calendar days of your initial purchase, provided you have not utilized more than 2 verified listing boosts or contacted more than 5 private leads during this period.
Subscription Cancellations: You can cancel recurring renewals anytime directly from your dashboard settings. Upon cancellation, your subscription remains active until the end of the current billing cycle without further charges.
Individual promotional listing boosts and spotlight ads are digital services delivered immediately upon admin verification.
If a listing submission is rejected by our compliance team due to incomplete documentation or invalid serial numbers, you will be offered the opportunity to rectify the details or receive a full credit refund to your payment method.
In the rare event that your account is charged twice for the same billing cycle due to a gateway or connectivity error, the duplicate amount will be refunded automatically within 3 to 5 business days to the original payment method.
InfraQuip operates as a marketplace discovery and enquiry facilitation platform. Direct equipment rental contracts, machine mobilization deposits, and operator wage agreements are executed directly between the equipment vendor and the contractor.
Refunds related to equipment breakdown on site or mobilization cancellations are governed by the bilateral agreement signed between the vendor and customer. Our support desk assists in mediation and dispute logs if required.
To request a refund under the 7-day cooling-off window or report a billing dispute:
Unit 402, 4th Floor, Panchshil Business Park, Balewadi High Street, Pune, Maharashtra 411045, India